We use royal mail to deliver our goods! There are no refunds or exchanges if your cones arrive damaged or not working this is not on us, we securely wrap the goods then deliver to royal mail where we don't know how they will be handled. Please understand that once the cones are out of our hands we have no idea how they will end up and pray they arrive safely and undamaged. We also use 24 hour tracked to get them delivered to you fast and secure!